- Can I modify my order after placing it?
Once an order has been submitted, if the items have not yet been shipped, you may contact Customer Service to request changes to the shipping address, contact details, or product information. However, once the items have been shipped, the contents of the order can no longer be modified.
- How can I track my shipment?
After your order has been shipped, the system will automatically send you a tracking number. You can check the shipping status on the “My Orders” page.
- What should I do if the product color does not match the photos?
Due to factors such as lighting conditions during photography and variations in display monitors, the actual product may exhibit slight color differences. This is considered normal; please refer to the physical product for the accurate color.
- Can I return or exchange an item if the size does not fit?
Upon receiving your items—provided they meet our return and exchange criteria—you may contact Customer Service to request a size exchange or a return. Items must remain unworn, unwashed, and have their original tags intact.
- Why might my order be cancelled?
Orders may be cancelled under the following circumstances:
Payment was not completed within the specified timeframe;
The item is out of stock;
The system detects suspicious or abnormal transaction activity;
The user voluntarily requests to cancel the order.
- Do you accept Cash on Delivery (COD)?
Currently, this website does not support Cash on Delivery services; all orders must be paid for online prior to shipment.
- Do you provide invoices?
If you require an invoice, you may enter your invoice details during the checkout process or contact Customer Service to request one. The type and content of the invoice will be issued in accordance with relevant national regulations.
- After-Sales Contact Information
If you encounter any issues during your shopping experience, you may contact us via the following method:
Customer Service Email: [email protected]