Thank you for choosing ELEGANT BEACH BAG CO.
We are committed to providing our customers with high-quality products and a satisfying shopping experience. If you are not satisfied with the beach bag products you have purchased, you may request a return and refund in accordance with the policy outlined below.
I. Return Period
Customers may submit a return request within 7 days of receiving their order.
Return requests submitted more than 7 days after receipt may not be accepted.
II. Eligible Items for Return
We accept returns under the following circumstances:
The item has quality defects.
An incorrect item was received.
The item was damaged during shipping.
You are unsatisfied with the item.
The size, color, or style does not meet your expectations.
Returns of Opened Items:
Even if an item has been opened, you may still request a return provided that the item has not been intentionally damaged.
We understand that customers may change their minds after physically inspecting a product; therefore, ELEGANT BEACH BAG CO accepts reasonable return requests for items that have been opened.
III. Non-Returnable Items
Refunds may not be processed under the following circumstances:
The item shows signs of human-induced damage.
The item is in a condition that significantly impairs its resale value.
The return request is submitted after the designated return period has expired.
Necessary order information is missing.
IV. Refund Information
Once we have received and inspected the returned item(s), we will issue a refund via your original payment method.
The typical processing time for refunds is as follows:
Review Period: 1–3 business days
Bank Processing Time: 5–10 business days
The actual time it takes for the funds to appear in your account may vary depending on your specific payment provider. V. Return Process
Please follow the steps below to request a return:
Contact Customer Service to submit a return request.
Provide your Order Number and photos of the item(s).
Wait for Customer Service to confirm your eligibility for a return.
Ship the item(s) to the designated return address.
We will arrange for a refund once our warehouse receives the returned item(s).
VI. Return Shipping Costs
Return shipping costs incurred due to product quality issues or shipping errors will be covered by us.
For returns unrelated to product quality, the return shipping costs are typically borne by the customer.
VII. Return Address
1344 S RED BLUFF LN WALNUT, CA 91789
VIII. Contact Us
If you wish to request a return or have questions regarding refunds, please contact us:
Email: [email protected]
Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM (Excluding holidays)
We are dedicated to providing you with the assistance and support you need.
