Thank you for choosing ELEGANT BEACH BAG CO.

We are committed to providing our customers with high-quality products and a satisfying shopping experience. If you are not satisfied with your purchase of a beach bag, you can apply for a return and refund according to the following policy:

I. Return Period

Customers can submit a return request within 30 days of receiving the goods.

Orders placed after 30 days may not be eligible for return requests.

II. Scope of Returnable Items

We support returns in the following situations:

Product has quality issues

Received the wrong product

Product damaged during transportation

Dissatisfaction with the product

Size, color, or style does not meet expectations

Opened Item Return Policy

Even if the product has been opened, it can still be returned as long as it has not been intentionally damaged.

We understand that customers may change their purchasing decisions after actually inspecting the product; therefore, ELEGANT BEACH BAG CO. supports reasonable return requests after opening.

III. Non-Returnable Items

Refunds may not be processed in the following situations:

The product is damaged due to human error.
The product clearly affects resale.
The return application period has expired.
The necessary order information is missing.
IV. Refund Instructions

After receiving and inspecting the returned product, we will issue a refund via the original payment method.

Refund processing time is typically:

Review time: 1–3 business days
Bank transfer time: 5–10 business days

Specific arrival times may vary depending on the payment institution.

V. Return Process

Please follow these steps to apply for a return:

Contact customer service to submit a return request

Provide your order number and product photos

Wait for customer service to confirm your eligibility for return

Send the product to the designated return address

The warehouse will arrange a refund after receiving the product.

VI. Return Shipping Costs
We will bear the return shipping costs incurred due to product quality issues or incorrect shipments. For returns not due to quality reasons, the customer will usually bear the return shipping costs.

VII. Return Address

1344 S RED BLUFF LN WALNUT, CA 91789

VIII. Contact Us

For return requests or refund inquiries, please contact:

Email: [email protected]

We are happy to provide you with assistance and support.